Burned my dog when they got their teeth cleaned and refused to cover the treatment costs of the burn.
I'm incredibly displeased with this clinic. We made an appointment to have my dogs teeth cleaned in February when they were offering a discount. They were booked out for a couple months but when her appointment did come around, it had to be rescheduled (now multiple times for various reasons). So she went around 18 hours without food, and spent the day at the vet for no reason. Fast forward to yesterday for her teeth cleaning. I was worrying about her all day and was waiting for a call from the vet to let me know she was finished and ok. This is her first teeth cleaning and the first time she's been put under since she was fixed (10 1/2 years ago). They NEVER THOUGHT TO CALL US to let us know everything was ok. This alone infuriates me. But my mom picks her up only to find out they pulled SEVEN TEETH!! (Yes, I said 7) Pulling teeth was NEVER even talked about even being a POSSIBILITY, nonetheless a reason to even call us, or even obtain consent. Between my mom and I and the 3 times we had to take our dog in and pick her up, there was plenty of opportunities for a conversation about her teeth potentially needing to be pulled. If this was someone's child who went in for a routine teeth cleaning, or even a scheduled extraction, and came back with 7 less teeth, that would be malpractice. And I would win! Had I known this would have been the outcome, I absolutely would not have taken her to have her teeth cleaned. There was absolutely NO conversation about there even being a possibility of them needing to remove any teeth. One sentence would have covered it. "Some of her teeth look pretty bad and there may be a chance that we need to remove them, but we'll keep you informed if we need to do so." Done. How hard was that? It wasn't. And that never happened. We will NEVER be going back there. It has been nothing but dissatisfaction from day one. Great Falls pet owners, please don't bring your beloved fur babies here.
Central West Animal Clinic is a US Veterinary Care based in Great Falls, Montana. Central West Animal Clinic is located at 316 Central Ave W, Great Falls, MT 59404, USA.
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