Best kitchen store in Montana!
Good atmosphere and staff seem very friendly and knowledgeable.
I've shopped at this store previously and had no issues (but I've never tried to return anything)l. I was warned by various people to beware of this retailer because they do not honor their return policy. I have not experienced this until now. I received a gift that did not work and was broken in the box. I attempted to return it and waited over 20 minutes for staff to "debate" about the item. A staff member yelled at me accusing me of breaking the item and said it definitely worked. She shoved the manufacturer's information across the desk and told me to deal with the manufacturer myself. I mentioned this was not best practice as I was the customer not the retailer. The retailer should have a relationship with their manufacturers! I was also told they are a "small retailer" so can not offer refunds- yet they have the policy taped to their counter!!! I had the receipt and the item was in the original packaging. The return policy states they will accept returns within 30 days with the receipt and I was within the return period. I received a call from the owner 4 days later stating the item was indeed defective and that I could receive store credit or the manufacturer had approved an exchange. So after being yelled at that I broke the item, the item turned out to be defective. We went back to get our money back and they absolutely would not offer a refund, and again accused me of breaking the item! So I am left with store credit for a store I will NEVER step foot in again. Also their items are way overpriced. Most items are 4x more than on Amazon, and Amazon actually takes responsibility for damaged items. I found out they are going to put my broken item back on the shelf so the next unsuspecting customer can buy it and try to return only to be given a store credit. This store should be blacklisted for scamming customers! BEWARE!!!!
ABSOLUTELY THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED! THEY WILL NOT HONOR THEIR RETURN POLICY!
Pretty good place and is the only cooking store in Great Falls. Attended the cooking class held on Tuesday at lunch time and was pleasantly surprised with simply made yet complex flavored food.
Prices for items sold a slightly on the higher side, but that is understandable because it is a small business in a premium location. If you are looking for cooking things that are of a higher quality than BBnB then this is the right place for you.
I'm always amazed when I walk through the door of this place. Always a kitchen appliance or gadget I want to fill my home with. They are great with prices and have the most friendly staff you'd ever meet
It's too bad you had this experience. I've shopped at Pizazz many times and have had excellent customer service not to mention a wonderful experience. Staff is always friendly, helpful, and knowledgable. I would recommend this store to anyone in need of quality, kitchenware. As for the pricing, I have found them to be very much in line with the brands of the items they have in stock. You mentioned being issued a store credit. I've had other stores issue me the same which I didn't think was unreasonable. The times I received a store credit at these other merchants was due to the item being a gift I was returning which made sense. Pizazz has my vote of approval!
Pizazz is a US Furniture Store based in Great Falls, Montana. Pizazz is located at 403 Central Ave, Great Falls, MT 59401, USA.
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