This shop's attention to detail and overall professionalism has left me disappointed.
Terrible customer service. Guy behind the counter cussed me out when I told him that someone on the phone had told me my work would be done in a couple of days. Basically told me I was an idiot to expect that, and that it would be two weeks minimum for them to machine two heads. I'd recommend going somewhere else unless you enjoy being around people like that
Also, the service documentation simply read "Valve Job, Mill Head" I asked the representative at the counter for more details, "How much was milled off?" and wanted an idea of what clearances were checked, etc. After he went and found the milling dimension, he seemed like he was getting pissed off at subsequent questions. I have spent several years documenting maintenance on multi-million dollar equipment, and I cannot believe that it is acceptable even for a $100+ professional service to be documented as if it were instead a 5 minute job.
I had a cylinder head resurface and valve job done. I picked up the head at the counter and the freshly machined surface was scuffed in three places along the edge like it had been dropped on the floor, or as they said, "Probably bumped into something in the front of the store." I was told it was ok (which, it was not directly around the coolant or combustion sealing areas) and to file it down if I wanted. I would expect greater care be taken when the point of having a critical surface machined is to ensure it is uniform and smooth.
Finally, I had left both the used and new set of valves, and I did not receive my used valves back. The manager stated that it was standard practice that they discard the used parts, unless maybe they were "performance parts or something." Yes, the exhaust valves were burned and not reusable, but the intake valves were decent and could probably have been used in another head after being ground. I still own those valves; I would have appreciated the courtesy of asking before discarding my parts.
Automotive Machine Inc is a US Car Repair based in Great Falls, Montana. Automotive Machine Inc is located at 813 25th St N, Great Falls, MT 59401, USA.
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