Thank you Preston and Rich, our jewelry is a permanent memory in our lives!
I asked if they could solder open a necklace I bought, and take the fake stones out and put a pearl in i had gotten from my mother before she passed. They said they didn't know unless I brought it in and I explained before bringing it in if they would not be able to do it and fit the pearl in then NOT to solder it open cause i would not be able to return the necklace, I brought it in explained to the guy Preston there again same guy SPECIFICALLY If they were to solder it open and the pearl would not fit that I would not be able to return the necklace if it was soldered open and then closed again. So I asked them to call me if they could not do the job. NO CALL what did they do, they solder it open. Low and behold the pearl would not fit, so now i can not return the necklace and I still have nothing to put my mom's pearl in. Also my necklace was promised to me on the 21st I had to wait till today 23 to get it cause they still did not have it. DO not promise you customers things if you can not do it on time and also follow SPECIFIC instructions. just glad my pearl was not damaged.
Jensen Jewelers was incredible. They worked well with my price range and it was a quick simple moment made perfect due to the company and people that work there. Mickey helped me through everything. He was very charming and happy, which made my experience better. I highly recommend shopping for any kind of jewelry needed here.
Jensen's is the real deal!! They care about the customer as friends, not just a paycheck. The manager Preston and the gold smith Rich are passionate about the product, industry and the relationships that they build on a daily basis. The quality of their product and service is beyond measure. Rich is a 3rd generation gold smith with a unique desire to not just turn out a product but a piece of art. They will work with you in any way they can, it is a company that is not all about the bottom line. I will be back and my family will be sent as well, when ever I am asked my opinion.
They were great to work with, I have purchased multiple items from them. I don't live in Great Falls but choose to drive there for there customer service skills and great in house financing. I highly recommend!
Not your average "mall jewelry store". Entire staff's professionalism and helpfulness rates A+++. Shannon is an extremely passionate, caring, and intuitive sales professional. She genuinely cares about her customers, and goes the extra mile to work with them. I shopped nearly every store in Great Falls, and because of Shannon's upbeat, positive, and professional attitude, I bought at Jensens. HIGHLY recommend! Thank you Shannon and everyone at Jensens.
Jensen Jewelers is a US Point Of Interest based in Great Falls, Montana. Jensen Jewelers is located at 1200 10th Ave S # 11, Great Falls, MT 59405, USA.
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