Employees were not very helpful and it took a very long time to reserve, pick up and drop off. The truck I rented for 1 day was drove about 8 miles and they spent over 30 minutes inspecting it.
Truck was known to be broke when it was rented to me. I found out when I stepped on the gas and "squeeled" into traffic. I know it squeeled when returned, when driven to be parked by the location and when driven back to be given to me as it was a bad pulley and main belt, not something that just occurs instantly out of nowhere and the mechanic agreed. Returning the vehicle after driving around the block I was told the broken truck was now my problem as I had rented it and had to wait for it to be fixed by roadside service. Seriously! I was provided no help in finding a different truck so sat there in the location parking lot for 4 hours while the mechanic fixed my truck. Renter beware!
I dropped off an out-of-state Uhaul truck here, and had them install a hitch on my vehicle. Both times they were friendly, helpful, and they got the job done.
I was able to return my truck when I first moved here with ease, hassle free, but that was a year ago, and now it seems as if they may be a bit understaffed. Other than waiting for 15 minutes to speak to someone, it's not a bad place.
This store ia awful, do not go here the manager has no customer service skills whatsoever. My brother in law had his car break down saturday afternoon in glacier national park, and so he ordered a car dolly from this location, which has a 24 pick up supposedly. After a 3 hour drive, we got to the store at just before 8 pm. The door to the store was unlocked as well as as the open sign was still on, yet despite this and our showing the manager that we had an order confirmation, he refused our service and said for all he knew we were there to rob him. And on top of that, we watched him refuse to help two other customers and treach them as poorly as he did us. I hooe this guy gets fired for his complete lack of customer service. If you need uhaul equipment this is not the place to go
U Haul Moving Storage Of Great Falls is a US Moving Company based in Great Falls, Montana. U Haul Moving Storage Of Great Falls is located at 405 Central Ave W, Great Falls, MT 59404, USA.
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