Our company used B & B heating for a job and we regret it. We had trouble getting them to respond when called, so we ended up calling another company also. Finally B & B showed up and diagnosed a problem and told us they fixed it. Within 2 or 3 days the AC unit would not work again. Another company was called out and had to replace the entire unit because it was burned up. We paid 1900 cash for the new unit and were very pleased with that company. Several weeks later we received a bill from B & B for the supposed repair. When we approached them and wanted to discuss the issue and seek a compromise on the bill we experienced complete disrespect and resistance. The company was rude to my property manager and me. They refused to own any of the problem and would not even consider reducing the bill or meeting us in the middle. During the discussions, they ran the competing company down and indicated that they were not a reputable company. We were left feeling very disrespected and cheated. I have instructed my property manager never to have B & B come to any of my properties again. He agreed and went further by saying that he would never use them again for any of the properties he manages for other owners either. It would have gone a long way for them to have shown some empathy toward our situation. Whatever happened to "the customer is always right”? I would have gladly compromised and paid half the bill and walked away feeling understood and respected. I can't with good conscience recommend a company to friends if they leave me feeling that they cheat people and have no ethics. I will pay the entire bill because it's a legal debt and it's the right thing to do; however, I will never forget how they left us feeling after our transaction with them.
This guy knows his stuff. Diagnosed my problem Over the phone, took care of me immediately. Has my AC working within an hour on one of the hottest days of the year! Could not ask for better service or nicer people! Thank you Charlie!
B B Heating Air Conditioning is a US General Contractor based in Great Falls, Montana. B B Heating Air Conditioning is located at 415 Vaughn Rd, Great Falls, MT 59404, USA.
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